Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTTEN6044A Mapping and Delivery Guide
Coordinate fault rectification and restoration of service following network outages
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICTTEN6044A - Coordinate fault rectification and restoration of service following network outages |
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Description | This unit describes the performance outcomes, skills and knowledge required to identify, analyse and resolve service faults by coordinating fault rectification. It describes strategies for dealing with customers, operational staff and associated system restoration.Network faults in service provider Core and Access Networks impact on services provided to customers.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Network engineering staff who coordinate fault rectification and restoration of service following network outages apply the skills and knowledge in this unit.This unit applies to network engineers, managers or senior operational staff who have high level technical skills and appropriate authority to coordinate the activities of maintenance personnel. It addresses compliance issues associated with service level agreements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Telecommunications networks engineering |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for restoration of client services |
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Element: Implement action plan for fault rectification and service restoration |
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Element: Finalise administrative tasks |
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